Privacy Policy
1. Who we are
AINEXA is a performance marketing agency registered and operating in Dubai, United Arab Emirates. We specialise in Meta advertising and full-funnel lead generation, primarily for real estate developers and agencies across the UAE and international markets.
Data controller contact:
Email: elizaveta@ainexa.ae
Phone: +971 58 590 5296
2. What data we collect
We may collect the following personal data when you contact us, submit an enquiry, or engage our services:
- Identity and contact data — full name, email address, phone number, company name.
- Communication data — messages, emails, and records of calls exchanged with us.
- Business and project data — information you share about your property projects, advertising accounts, budgets, and marketing objectives.
- Technical data — IP address, browser type, and page interaction data collected automatically when you visit this website.
We do not collect sensitive personal data such as health information or financial account credentials. We do not knowingly collect data from persons under the age of 18.
3. How we use your data
We use your personal data only for the following purposes:
- Responding to enquiries and proposal requests (legitimate interest / pre-contractual steps).
- Delivering agreed marketing services (performance of contract).
- Sending service updates, reports, and invoices (performance of contract).
- Improving this website and our internal processes (legitimate interest).
- Complying with UAE legal and regulatory obligations (legal obligation).
We do not sell, rent, or share personal data with third parties for their own marketing purposes.
4. Cookies and tracking
This website may use cookies and similar technologies, including the Meta Pixel, to measure campaign performance and website traffic. These technologies may collect your IP address and browsing behaviour on this site. You can control or disable cookies at any time through your browser settings.
5. Data sharing and processors
We may share data with the following third-party platforms solely to deliver our services:
- Meta Platforms (Facebook / Instagram) — ad delivery, Pixel tracking, and Conversions API.
- WhatsApp Business — lead communication as part of Click-to-WhatsApp campaigns.
- Google Workspace — email, document storage, and client communication.
- CRM and reporting tools — internal lead tracking and campaign reporting on your behalf.
All processors are required to handle data securely and only for the purposes we specify.
6. Data retention
We retain your personal data only for as long as necessary for the purpose it was collected, or as required by UAE law:
- Enquiry and lead data — up to 12 months if no contract is entered.
- Client project data — for the duration of the engagement plus five years.
- Financial and invoicing records — minimum five years, as required by UAE Commercial Companies Law.
7. Your rights
Under the UAE Personal Data Protection Law (Federal Decree-Law No. 45 of 2021) and applicable frameworks, you have the right to:
- Access — request a copy of the personal data we hold about you.
- Rectification — ask us to correct inaccurate or incomplete data.
- Erasure — request deletion of your data, subject to legal retention obligations.
- Portability — receive your data in a structured, machine-readable format.
- Objection — object to processing based on legitimate interests.
- Withdrawal of consent — where consent is the legal basis, withdraw it at any time without affecting the lawfulness of prior processing.
To exercise any of these rights, contact us at elizaveta@ainexa.ae. We will respond within 30 days.
8. Security
We implement appropriate technical and organisational measures to protect personal data against unauthorised access, loss, or disclosure. Access to client data is restricted to authorised personnel and is not used beyond the agreed scope of services.
9. International transfers
Some third-party platforms we use, including Meta Platforms, process data outside the UAE. Where such transfers occur, we ensure they are subject to appropriate contractual safeguards consistent with the requirements of the UAE PDPL.
10. Changes to this policy
We may update this Privacy Policy from time to time. The revision date at the top of this page indicates when it was last changed. Continued use of our services following any update constitutes acceptance of the revised policy.